Q. What is offsite backup?
A. Offsite backup means a copy of your data
is stored securely away from your home or business so that if any
catastrophe such as fire, theft or hardware failure was to occur you
could very simply replace the computer and restore your data.
Q. Why should I back up my data?
A. Whether at home or the office you store
more and more critical data on your computer, ranging from digital
photographs, emails and contacts for householders, to customer data,
sales contacts and company financial information for businesses.
Computers do fail, are stolen and are lost in fires. When this occurs
this digital information is lost forever. Your insurance policy will buy you new hardware but everything else is lost.
Q. Why should I back up my home computer?
A. Your home computer is now becoming more
and more part of life at home. It is where you store you email, digital
photographs and key data.
Just imagine losing all of those hundreds of photographs of
children's birthdays, holidays, weddings, sporting events. No longer do
you have the negative to make copies. If you lose your computer you
lose everything.
Q. Do I have to remember to do anything to back my data up?
A. Once the zuuBackup software is installed
and you have decided which folders to back up, how frequently to back
them up (we recommend daily) and at what time, the process is automatic
so long as your computer is switched on and connected to the Internet
at this time. If it is not the back up will occur the next time you are
connected to the Internet.
Q. How much does it cost?
A. The cost of zuuBackup depends on what you are backing up. If you are just backing up a single computer with just files then the cost is £7.99 (inc. VAT) a month or £79.90 if paid for annually. This enables you to backup up to 20GB of data. Additional units of 20GB can be purchased at anytime.
If you wish to backup a server, databases or networked computers then you need the Pro version of the software which costs £16.99 (inc. VAT) or £169.90 if paid for annually for 5GB of data backed up. Additional storage 5GB units can be purchased at anytime.
Q. What if I go over my initial storage amount and how do I buy additional space?
A. If you go over the original storage space you
have bought you will be notified by email and you will have the option
to buy additional space. You will be billed pro rata till the end of
the year when all of your storage space is then billed together.
Q. How secure is my data?
A. zuuMedia, the company behind
zuuBackup takes the
security of your data very seriously, which is why your data is
encrypted on your computer with 128Bit encryption before being sent to
our secure data centre. The data centre where your data is stored has
been created specifically for the secure storage of data. Your data is
stored encrypted and only becomes decrypted if you need to restore your
data. For more information click here.
Q. How do I restore your data?
A. You have two options, you can either use the
zuuBackup software installed on your computer or access your backed up
files through a web browser. In either case it's very straight
forward, you choose whether to restore individual files, computers or
everything you backed up from several computers, then simply click
restore. Naturally, zuuBackup staff are on hand 24/7 to assist you
should you require it.
Q. Is there a cost to restore my data?
A. No.
